Return Policy

We love happy customers!  If you are not happy with your purchase or find problems with it, please return it to be repaired or exchange for another item.   

If you are not 100% satisfied, merchandise in new condition may be exchanged for another product postmarked within 30 days from the date of delivery & accompanied by the original packing slip.   Additionally, we are not able to take returns on customized or engraved merchandise; thank you for understanding.

Exchanges will be processed provided...

  • Your exchange is postmarked within 30 days from the date the package was delivered.
  • Your return package includes the original packing slip. Please retain a copy for your records.
  • All item(s) and relevant parts, must be in new condition and in the original gift box. Any item(s) showing evidence of wear (i.e. scratches, marks, dents or damage of any kind) cannot be accepted for exchange.

Guidelines for Shipping

  • Please place the merchandise back into the original gift box and package securely. The package should be insured for the full selling price of the item(s). Caligo Design assumes no liability for any loss and/or damage to merchandise while in transit to our return location.
  • Please request a return receipt for confirmation that the shipment has reached our offices or a signature confirmation.
  • Any additional shipping fees i.e. extra insurance or packaging materials must be paid in advance of shipment. All items must be shipped via USPS (United States Post Office) or UPS No C.O.D. deliveries will be accepted.
  • Please note that your original shipping & handling or other additional costs will not be refunded, unless you received a damage, defective, or incorrect item.

Please return to the following address:
Caligo Design
P.O. Box 531
Midway UT 84049

Please provide the following:


Shipping Address:


Date of Purchase:

Reason for return:


Please contact us if you have any questions.